It’s about people
Exceptional customer service starts with people talking to people, not cases or tickets.
Instantly understand agent efficiency, see trending topics and view live dashboards.
The simple messaging interface lets agents start in minutes, not days, and easily collaborate with others.
A Lifetime of Conversations
Agents communicate seamlessly across any channel and see a customer's entire conversation history quickly and easily.
Superpower your SupervisorsGet the right customer to the right agent and manage your contact center with real time metrics.
Gladly. Reinventing Customer Service.
Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media. Agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences.