Never Lose a Customer Again.
In this on-demand webinar, you will learn:
• How to shift the balance to focus on retention over acquisition
• Why a customer-centric culture is essential to keeping customers and keeping them happy
• Why and how customer understanding is the cornerstone of customer-centricity
• The eight foundational elements of a customer-centric culture that place the customer front and
center in your business
Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy.
With more than 25 years of experience in the customer experience discipline, she’s an internationally-recognized thought leader, coach, and keynote speaker and is the author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business).