See the Channels Your Customers Prefer
When it comes to creating an excellent customer experience, knowing the channels your customers prefer and how they expect to use them can make a huge difference.
That's why we created our newest topical report, 2020 Customer Expectations Report: Channels & Preferences to focus on the top trends you need to know to develop a winning channel strategy going forward.
In this report you'll learn:
- Which channels customers prefer to use most
- Why consumers now expect you to talk with them wherever they are
- Ways speed matters now more than ever
- And so much more!
Also, see how JOANN and JetBlue have adapted their customer channel strategies to fit into customer expectations— read the report!