Channel Use and Preferences

The channels your customers prefer

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See the Channels Your Customers Prefer

When it comes to creating an excellent customer experience, knowing the channels your customers prefer and how they expect to use them can make a huge difference.  

That's why we created our newest topical report, 2020 Customer Expectations Report: Channels & Preferences to focus on the top trends you need to know to develop a winning channel strategy going forward.  

In this report you'll learn: 

  • Which channels customers prefer to use most 
  • Why consumers now expect you to talk with them wherever they are 
  • Ways speed matters now more than ever 
  • And so much more! 

Also, see how JOANN and JetBlue have adapted their customer channel strategies to fit into customer expectations— read the report!