How to Staff for People Not Tickets

Customer Centric Data > Ticket Centric Data

Workforce management (WFM) solutions form a key component of a contact center administrators day. What happens when the data powering your WFM solutions paints an inaccurate picture of the amount of work needed to support your customers?

Watch today to learn how to:

  • How a customer centric approach to your business helps drive long term revenue
  • How shifting from a ticket based to customer-based support platform can paint a much clearer picture of your customer data
  • How to staff a multi-channel, efficient contact center - preventing agent collision and overstaffing
  • How a customer centered solution helps track concurrent and cross-channel work more accurately - allowing you to respond to multiple customers at once