How to Exceed Expectations of the Modern Consumer

5 Customer Service Experts Share Advice for Personalizing the Experience.

What you will learn in this guide

  • Practical advice in how to manage and exceed expectations of today's consumer
  • Insights on how to build a better customer service experience
  • Tips and methodologies for training internal teams
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Shep Hyken Customer Service & Experience Expert, New York Times Best Selling Author

@Hyken

Jenny Dempsey Customer Care Manager at DMV.org

@jennysuedempsey

Jay Baer New York Times Best Selling Author of "Hug Your Haters" and Youtility

@jaybaer