How to Exceed Expectations of the Modern Consumer

5 Customer Service Experts Share Advice for Personalizing the Experience.

What you will learn in this guide

  • Practical advice in how to manage and exceed expectations of today's consumer
  • Insights on how to build a better customer service experience
  • Tips and methodologies for training internal teams

Shep Hyken Customer Service & Experience Expert, New York Times Best Selling Author


Jenny Dempsey Customer Care Manager at


Jay Baer New York Times Best Selling Author of "Hug Your Haters" and Youtility