Understand what drives your customers
In the Amazon-era, companies that can deliver consistent, reliable customer experiences that wow are the ones that will be able to attain true brand loyalty and real revenue. Great service isn’t just a nice-to-have anymore; it’s a key determinant when it comes to your customers and their purchase decisions.
In this recording you'll learn:
- The channels your customers want to reach out on
- How long customers are willing to wait for a response, by channel
- What they value most when it comes to service, and what they’re willing to pay for it
- Practical strategies to meet your customers’ expectations