Reflections on 2020 Customer Expectations Report: A Future Commerce Podcast Presented by Gladly

How to Put Customers First for the Remainder of 2020

In today's world, no one wants to feel like a ticket. Consumers want their issues resolved quickly, don't want to repeat themselves, and would love to use their channel of choice.

In our latest podcast episode with Future Commerce, Reflection on 2020 Customer Expectations Report, we'll discuss how a people-centric approach can help you deliver radically personal customer service.

Listen to the podcast to learn:

  • What personalized service means to consumers right now
  • How brands should invest going forward
  • What next steps customer experience teams should take
  • 2020 Customer Expectations Report findings
  • And much more

Listen today!