Vision 2020: A Future Commerce Podcast Presented by Gladly

What's Next for Retail from the
Co-Founders of Future Commerce

The 2010s saw significant shifts in the world of digital commerce. From the rise of personalized CX to the maturation of the Millennial consumer, the last decade fundamentally changed the way companies did business.

So what's on the horizon for retail as we enter the 2020s? Find out from experts Phillip Jackson and Brian Lange, Co-Founders of the Future Commerce podcast, in this special episode sponsored by Gladly!

Featuring key findings from their brand-new Vision 2020 report, you'll learn:

  • 10 must-know trends shaping the future of retail
  • Key data points on customer behavior and expectations
  • Why the future of growth isn't a one-size-fits-all model

Plus, how to put it all together to develop a winning strategy!