WEBINAR: Never Lose a Customer Again

Feat. Annette Franz, CCXP, founder and CEO of CX Journey Inc.

Date: December 5th

Time: 10:00am PST / 1:00pm EST

Gladly. Reinventing Customer Service.

Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media. Agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences.
Annette Franz
Annette Franz
Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy.

With more than 25 years of experience in the customer experience discipline, she’s an internationally-recognized thought leader, coach, and keynote speaker and is the author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business).